The four-hour hiring process is a system where you can get to the right candidate more quickly. It is a series of steps that the candidate goes through to help you decide if they are a right fit or not for your organization. We use it and it is genius. Listen to Mike and Jackie discuss how this process works!
Email and texting are very safe places to hide. Whereas the benefits of picking up the phone will make you stand out in the crowd and quickly build a relationship with the person you're calling. You don’t know what will happen until you actually speak to someone. So, pick up the phone and connect with them, human to human.
Some beliefs around networking for money that hold people back are “if I network for money, people won’t like me” or beliefs around “money is bad”. How are your beliefs about money or beliefs about networking for money holding you back?
Lots of people think that being busy is better. In fact, thinking, strategizing, and contemplating feels like no action is being taken. The challenge is the pace of the improvement. Being busy shows lots of action, thinking is an exercise of patience and letting things play out. Listen as we discuss why thinking is an important part of your leadership toolbox.
We don’t usually just network for the sake of it. We usually want to something out of it, new clients, additional sales, referrals. Networking for money means that your networking script ends in something around, “How do we do business together?" Listen as Mike and Jackie explore how to network for business.
The number one leverage for a business is people. In addition, growing a business successfully includes, systems like sales, daily opening, etc. scale and people.
Most of the time when business partners split it is usually not pretty. Partners wait too long to have the critical conversations around what each person wants causing hurt feelings and resentment. Our discussion is around how to have an amicable split of a partnership and still remain friends.
There is an abundance of wealth, enough to go around for everyone. The first step is to choose to do what it takes and commit to getting it. Choosing to do the things that are necessary with the exclusion of everything else. You too can have what you want, so what are you going to choose?
If you want to breakthrough to the next level of you, it will require a break-UP, break WITH, break DOWN or break APART from people, ideas, systems, or any area of your business. The pace of personal development is also partly the pace of your comfort zone and what the new you feels like.
Do you want to grow your business 20% or even 30X? Do you want to work differently? Do you want a shortcut?
We want to hear your story to date! Get LIVE insight from top coaches and business owners, Mike and Jackie, on an episode of the podcast. Do you have revenues above $1Million? Been in business more than 5 years? Have you been coached or would like to explore coaching? We want to share how the coaching world can help you on your journey.
Leadership is about results, but how do you lead your team to get them? Delegation is “I want you to do it my way.” Growth is asking for the results you want and allowing others to do it their way as long as it is legal, ethical and moral. The point of delegation is to allow you and your business to grow 20%, 30%, 50% or 10 times.
The point of power is now. Everything that happens to you is your responsibility. The first step to getting where you want to go can have challenges that causes you to be emotionally uncomfortable. It has to be done to get to the next version of you. You can’tthink your way through, you must feel it, do it, learn from it and adapt to it.
Want to get to the next version of you and your business?
Perturbation is anxiety and mental uneasiness caused by getting out of the comfort zone of our current beliefs and values. Growth isn't easy. Getting out of your comfort zone and past perturbation creates the opportunity to change the phases we are in, which creates growth.
If you have trouble setting goals, you are not alone. The secret sauce is about really creating goals that excite us and make us passionate to go for it. Listen as we discuss our own shift in goal setting and how that has changed how we view our purpose and our goals.
Ever wonder what business and executive coaching are all about? Listen as we discuss how business coaching is not about “need,” it is truly about wanting to be better and have a better business. It is all about getting out of our comfort zone to reach the goals we set for ourselves and our business.
Gap and the Gain by Dan Sullivan is the topic for this episode of the podcast. Most people spend most of their time in the gap. The gap sounds like, “I should have”, “It didn’t pay off”, etc. Beating ourselves up for the past and comparing ourselves to the goal we didn’t completely reach.
The gain is “look at how far we’ve come” and “let’s push ourselves forward and see what else there is.”
Results or time are the two things you can buy from your employees. Paying for time is like an admin assistant or receptionist job, paying for them to be there. It is subject to piling on tasks to make that time productive.
Use daily lists to prioritize tasks to get to weekly, monthly, quarterly goals. We start with this to see what our direct reports see as priorities. Mike and Jackie discuss daily lists and LION meetings (Last week, Issue, Opportunity, Next week) to manage company objectives and become a better manager.
Most of the time no one teaches us how to manage and hold people accountable. Listen as Mike and Jackie discuss managing people with the knowledge they’ve learned over the years. Clarity and communication are key.
Family dynamics and interpersonal relationships that have gone on for generations can complicate those communication channels. Listen as Mike and Jackie discuss how to improve communication in your business, whether it’s family-ownedor not.
Pay in a family business is based on the roles each person plays, not based on equal ownership. An owner's pay is based on distributed profits of the business. The president and other company roles are based on market rate and commission. The employee roles that each member plays are based on merit and results. Listen as we discuss this fascinating and volatile topic.
Join Jackie Zach, the Family Business Navigator and Mike McKay as we discuss family conflict resolution. It is a unique balance between being family and running a business. It impacts decision making, morale, and the growth of the business.
Professional business owners are concerned only with choosing to own the asset we call a business or not and deciding what they want the return of that asset to be. The Board of Directors oversees determining which strategies to use and the President or CEO is in charge of making sure those strategies get executed. In many businesses these roles are the same person or people. Listen as we discuss how to professionally manage your family business.
Is 194. Long-Term Succession Planning in a Family Business
Business succession planning is a 3–7-year process if you want it to go smoothly. In a family business, it may take even longer. Many family businesses only have one opinion and one set of experiences, namely their own. It can be wonderful or traumatic. Listen as we explore the ins and outs of family business succession planning.
Is there ‘role confusion’ in your family-owned business? Are the roles clearly defined? Role confusion causes misunderstandings and miscommunication among family members and employees. Listen as we discuss how defining roles will help your family business grow.
Is there a lack of formalized processes in your family-owned business? How things are done in a family business may be handed down from generation to generation. Is your business running on hope or running on systems, processes and decision-making processes?
In family businesses there is always the family dynamics along with business dynamics. How are the dynamics helping or hindering your family business? It is hard to navigate the emotions of the family members and may require the help of a family business navigator. Listen as we begin to discuss how to make the family dynamics in business better.
Succession planning takes a lot of thought and planning before executing. Having a formal succession plan will give you the opportunity to be proactive about transitioning to the next generation. If the generations work together to transition, it is likely that the next generations can grow the business even more.
Facts don’t care about your feelings. If you aren’t measuring results, then you are using feelings to run your business. Changing your performance level is a matter of “I don’t like this” vs “What can we do about this?” Are you using your feelings to make decisions or are you using data to remove the emotions?
Are you a leader who gives accurate and comprehensive messages to our team? People need to hear or learn things 17 times to make it stick. If you are saying “my team should use common sense” to accomplish what you want them to, then you are the one that needs to help them understand. Connect the dots for your team at a very detailed level to get the result you’re expecting.
“I Know” are two small words that have a huge effect in your business. “I Know” shuts down learning and is a willful choice. There are so many opportunities that are missed when we say, “I Know”. What opportunities are you missing because you have chosen to stop learning because you “know” it?
The Hockey Stick Effect, also known as the cumulative performance, is when all the skills and effort you have put into place results in exponential growth. It is the little incremental things that cause you to get better. Although it may be slow, tedious, and you can’t tell what the end will be like, the results are amazing!
Mike and Jackie discuss how the words “Need” vs “Want” affect our businesses. “Need” is all about running away from something. “Want” is going towards something. How can you use “want” language to work toward your goals? Listen for more examples and details between these two words that make a big difference in your business!
Are you spending a lot of your time with “D” level customers? A “D” level customer is someone who is dead to me. What do we mean by this? The amount of time you spend with your “D” level customers is that much less time and energy on your “A” level customers. Listen as Mike and Jackie discuss why you need to get rid of your “D” level customers, how to focus on "A" level customers, and how to tell the difference between them.
6-cylinders of business are mind and body only. The other 10 cylinders are around heart and spirit. Listen as Jackie and Mike discuss what the 16 cylinders are and why all of them are needed to have high performance.
Listen as Mike and Jackie discuss growing into your role as owner or top executive. Your role only grows as much asyour weakest skill, invoking the Law of the Lid. The first step is to take a look at your MINDSET. Where is your identity today, as well as where do you need it to be? Your identity can be switched any time you decide to do it.
What are the things you’re doing and which of those things can be delegated to someone else? What are the things you’redoing that are visible and that you enjoy doing? Looking at the things you’re doing and not doing will set you up to be able to run several companies and create wealth in less time. Listen to get started!
Listen as Mike and Jackie continue the discussion of owners' work vs doers’ work. An owners’ work is invisible, and a doers’work is visible. Owners doing owners work make owners money. Doers make employee money. Which would you like to do?
Are you a business owner whose identity is wrapped up in doing the doing vs doing owners work? Do you want to spend more time doing owners' work instead of being the lid to growth for your business? Listen as we discuss what being an owner is all about and how you can start thinking like owners do.
Intentional collaboration and mindful execution are the powers of referrals. We are committed to openly referring others in our community to people we know. However, we are also focused on being open to referrals. Is it a focus for you and your company to give and receive referrals? Do you ask even for them? Listen as we discuss the importance of focusing on referrals.
Abundance is allowing the good things to come to you, such as money. How often are you and your team focused on scarcity? How often are you and your team focused on abundance? How can you use the idea of abundance in your business? Is it important enough to use it as a culture point in your own business? Listen as we discuss why abundance is important as a culture point.
How do you use gratitude in your business? Is it important to practice gratitude as a company, so much so that you make it a culture point? Listen as we discuss how important gratitude is in your business.
Consistency can be boring, but it takes the guesswork out of what to do. If you want to grow, consistency and systems are highly valuable to your customer. Consistency helps your customers refer you to others as well. Relentless consistency is something your customers will come to rely on. Listen as we discuss other benefits of being consistent and how that affects your customers.
The culture point about systems will be continued in this episode. Listen as we discuss systems for scalability. How can systems and scaling them affect the growth of your business?
Strong, repetitive, consistent systems that are trained when needed are the basis of a growing company. Looking at the system first before blaming people when there are challenges is also part of a great culture. Listen as we discuss having systems as a culture point.
Creating an atmosphere of joy and happiness is creating fun in your business. Are you focused on the destination or the journey? What if you could find joy and happiness in everyday?
People usually talk about a work/life balance these days... but there really isn’t work/life balance, there is just life balance. What if you could do one or two things with great focus and intention? Do the right thing at the right time to get results and then rejuvenate. Now, that is the type of balance that Mike and Jackie will elaborate on.
Culture is the basis of everything, a set of observable behaviors. It is the behaviors and actions that are most valuable in your company. Culture is the only competitive advantage that you have left. Your company culture either creates itself and is out of your control OR you can create it yourself with values you want to have.
If everyone is doing their own thing and fighting with teammates for resources or roles, it sucks. The dysfunctional aspect of the team will not create significant growth in your business like you want. Listen as we discuss teamwork and the importance of it with the newest generation of employees.
Lots of businesses don’t continue to educate their employees. If your employees aren’t getting better, why should your customers stay with you. If your employees want to expand their capabilities and thrive while they can’t do it with you, they’ll go somewhere else. Listen as we discuss our cultural value of Education and how that can affect your business.
Culture point number 5 focuses on communication. As anyone who deals with people knows, communication is one of the most important culture points in an organization. What does good communication in a business look like? Listen as we discuss our culture point of communication.
We’re taking a quick detour from formally discussing our culture points. As owners we get bored in our businesses, which leads us to wanting to make changes. Those changes can lead to inconsistency and problems with customer expectations. Listen as we discuss what happens to consistency and expectations when we get bored in our businesses.
In this episode we discuss the fourth culture point of excellence. Since culture is a set of observable behaviors, listen as we discuss the observable behaviors that go along with excellence in an organization.
Culture Point #3 is all about integrity. Speaking the truth and what I promise I deliver. Want to know more about how this culture point may be one to consider for your business? Take a listen.
The second culture point that is important in our business is the culture point of ownership. Taking ownership of our actions and outcomes. How will ownership affect your business?
What is culture? Culture is a set of observable behaviors in your business. During the next several episodes we will discuss various culture points we use in our business. In today’s episode we discuss Commitment.
Intentionally choosing the values you want to live by is another way to design your own life. Sometimes we are living the values of others and don’t even know it. Listen as we introduce you to how to intentionally choose what matters to you the most.
What are your thoughts about wealth? Do you think that getting wealth is too hard, so you don’t go for it? What if you changed your thoughts and took action towards the value of wealth? What would happen? Listen and find out how to take the first steps.
Are you choosing to define reaching your goals as hard? Has your past affected how you view your future? If you could let that go and move forward, what would happen? What if you could write new rules as to your definition of ‘easy’? Mike and Jackie will elaborate on the mindset shifting from ‘everything’s hard’ to ‘everything’s easy’.
Picture this: you have lots of momentum and things are going great, but then vacation happens and it takes several weeks to get that momentum back. Listen as Mike and Jackie discuss how to keep momentum going and when are good times to take breaks to recharge.
“Speed is life.” It is the concept that success and accomplishment happen when you’re moving, not just when you're sitting on the couch. You can’t think your way through problems; you have to take action. it?
We start to design our life based on the values we want to intentionally live by. We make decisions based on our values more than logic. Listen as Mike and Jackie discuss the first steps to intentionally designing the life we want to live.
How much has worrying helped you develop people and to create a business you can be proud of? Why would you talk yourself into feeling terrified when you could be spending that time making more money in your business?
Dream x Goal x Learn x Plan x Action is the formula to get your bucket list travel destinations from dreaming, to actually happening. Listen as we talk about bucket list travel and how to make that dream turn into your reality.
Coping mechanisms help you get by and thriving allows you to take advantage of all the possibilities in the world. How can you tell the difference when it’s happening to you and how can you change
What is a listening trap? Listen as Mike and Jackie explore why we cause ourselves to ignore the person who is speaking. Learn how to listen to learn, instead of listening to get your point across.
Language is 7% words, 38% Tone of Voice and 55% Body Language. As humans we have our personal point of view and what it means to us and the emotions we are having at the moment. Listen as Mike and Jackie discuss how to see things from another’s point of view.
Planning in your business is one of the best practices to help you organize your next quarter/year. Learn how to seek perfection vs avoiding boredom. Plans make you money and make it a game. What would happen if you chose to look at your business as a game? Mike and Jackie go in depth on where boredom in your business can come from and how to overcome it.
Did you know that you can design the life you want? Knowing where to begin can be difficult and uncertain. Listen as Mike and Jackie discuss the process to begin designing the life that YOU want, not what others want.
For some people having fun in business is an oxymoron. We discuss how to have more fun while owning a business. As Mike and Jackie have said before, business is a game, and you can learn how to have fun and win it.
Jackie and Mike talk about leaving a strong group of leaders to carry on without you. Learn about having bench strength, so that you can get promoted from within. More and more people are looking at the legacy they are leaving behind.
95% of problems are due to miscommunication. It is unlikely that two partners progress at the same speed. Learn how to tune in to learn how to find the happy medium.
Perturbation is the uncomfortableness that we must to go through to get to the next level. We can dread it or we can embrace it and reap the rewards at the other end. Listen as Mike and Jackie discuss the definition of perturbation and the reward it brings you when you get to the other side.
What is the experience you want your customers to have at your business? Listen as we rant about our customer experience and ideas on how you can make the customer experience better. Would you want to be a customer or employee at your business?
Question #10 from an article “10 Crucial Business Questions for a business owner,” written for American Express by Barry Moltz from the Shafran Moltz Group. “Is your social media strategy effective?” You spend a lot of time on social media, but do you have a strategy? How do you know it is effective? Are you just doing it without a plan? Listen as we answer these questions and more.
Question #9 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner”. Who are your most valuable and most costly customers? Mike and Jackie will discuss if those customers who buy from you but take up all your resources are worth the investment and more.
Question #8 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner.” Will your customers make referrals? Listen as Mike and Jackie discuss why it is important to get referrals from your existing customers. Getting a new customer is expensive and referrals are a way to get new customers and not have to make a large financial investment. It also tells you something about how well you’re building relationships with your customers.
There was an article from American Express written by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner. Question #7 is ‘What is your customer retention rate?’ Listen as we discuss why it is important for long term success. Did you know that losing customers can be a sign that something is wrong with your product or service?
Question #6 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. How effectively do employees generate revenue? Mike and Jackie explore the labor efficiency ratio and how to use it to measure revenue generated per employee.
Question #5 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. What is your pricing strategy and why? Listen as Mike and Jackie discuss the importance of properly pricing your product or service to maximize profits.
Question #4 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. Is your cash flow positive each month? Mike and Jackie will discuss cash flow and the importance in the overall financial performance of your company.
Question #3 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. Which parts of your business are not profitable? Listen as we discuss how to look at your product or service line and determine which items are worth the resources and which are not.
Question #2 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner.” How does your business generate net income? Listen as we discuss where to focus your resources and where to potentially cut back in order to remain profitable.
EfficientWhat Problems Does Your Business Solve?
There was an article from American Express written by Barry Moltz form the Shafran Moltz Group “10 Crucial Business Questions for a business owner. Over the next several episodes we will be elaborating on these questions. If you’re a business owner you’ll want to listen closely.
Efficient is the shortest route to a result. Efficiency doesn’t necessarily mean effectiveness. What is the difference? Listen as we discuss the difference and how it affects your business.
If you say you want your team to take ownership, are you going to let them? Or are you going to add too much value by taking their responsibility and accountability but continue to tell them how you used to do it?
Accountability is to take account. Do you, your team and your business have the ability to take account in your business? Can you count it and does your team have the ability to do it? Learn how to lead your team and help them to be accountable to the result you both want.
Responsibility is really divided into two pieces, ‘response’ and ‘able’. Do you want your team to take responsibility but put things in their way to do it? Listen as we discuss how to help you and your team take responsibility in your business.
We discuss how our beliefs are either the encourager or limiter in our business. As a leader in business, what are the beliefs you hold that either encourage you or limit you?
Do you need an objective person to ask you the right questions?
Do you need an objective person to ask you the right questions?